Sunny Glassware Doubles Orders for Candle holder, Fully Supporting Customer Business Growth
Sunny Glassware Co., Ltd. has once again won the trust of long-term customer David with its excellent products and services. In November, David placed an order for candle holder from Sunny Glassware that was double that of last year based on deep trust. This heavy trust is not only an affirmation of the quality of Sunny Glassware, but also an important test of our service capabilities and production efficiency.
David proposed an extremely tight delivery deadline. Faced with the tight delivery deadline, Sunny Glassware politely refused and suggested that he find other suppliers to cooperate with. David said that he had given the order to other suppliers, but encountered serious quality problems when cooperating with other suppliers and did not solve them. He resolutely decided to choose Sunny Glassware. Despite the tight delivery deadline, David promised to place orders with Sunny Glassware throughout the year on the premise of unchanged price and quality to express his firm trust and support for us. I hope Sunny Glasswarecan urgently handle this order of candle holder that is double that of last year. This heavy trust is not only a reaffirmation of the excellent quality of Sunny Glassware, but also a major test of our service capabilities and production efficiency. Faced with this heavy trust and expectation, Sunny Glassware Co., Ltd. did not back down, but chose to face the challenge and go all out.
Although the production line in October was already at full capacity, in order to help David's business continue to grow, Sunny Glassware decided to adjust the production plan. Unlike many of its peers, Sunny Glassware has a highly flexible production management system and strong supply chain integration capabilities, which enables us to quickly adjust production plans in emergencies and insert emergency orders into the production process without affecting the normal operation of other orders. Through the close cooperation and unremitting efforts of the team and the candlestick factory, Sunny Glassware ensures the dual guarantee of product quality and delivery deadlines for candle holder. Everything is moving steadily towards the set goal, and the dawn of victory is already in sight.
Sunny Glassware QC has at least 6 more inspection processes than its peers, and has had no quality complaints for 9 consecutive years. However, at the critical moment of completing the order, our strict quality control (QC) team discovered a slight defect during the inspection process. Although this defect may not be conspicuous to ordinary consumers, it is a serious betrayal of customer trust for Sunny Glassware. Therefore, Sunny Glassware adheres to the principle of being responsible to customers and resolutely decided to redo this batch of products. On the balance of time and quality, Sunny Glasswarechose the latter without hesitation.
Although this decision caused a delay in the delivery deadline, we promptly explained the situation to David and expressed our sincere apologies and firm determination. David expressed his understanding, but hoped that we could bear the air freight to make up for the delay in delivery. We are well aware that a good business relationship should be based on mutual support and understanding between the two parties. Although we have tried our best to complete this batch of orders, the air freight cost is indeed a huge expense that exceeds our ability to bear.
In order to make up for this regret, Sunny Glassware proposed a reasonable solution to customer David: we can bear part of the air freight cost and promise to prepare inventory for David's commonly used products in the future to reduce possible delivery delays in the future. This plan not only reflects Sunny Glassware sincerity and care for customers, but also takes into account our own ability to bear. After listening to our explanation and plan, David said that he would seriously consider it and discuss it with the team.
Sunny Glassware always believes that only by mutual understanding, cooperation and help can we achieve a true win-win situation. The trust and support of our customers is the driving force for our continuous progress. Therefore, we will continue to focus on customers, take quality as the cornerstone, continuously improve our service capabilities and levels, and create greater value for our customers.
