Overcome the diffcult with Sunny Glassware customers
Cindy
Sunny Glassware
2020-07-24 15:26:47
I have an old customer who has been working with Sunny Glassware for about 3 years. Due to the epidemic, there is a huge problem with the customer’s funds. When the goods were about to arrive at the port, the customer said that he could not pay us the balance payment of the goods and hoped our company can help him at this time, release the goods after owing part of the credit. He promised he will pay the overdue one month later after receiving the goods. I was very hesitating when I heard it, because the credit owed way is not the terms between our cooperation. Moreover, once the owed part cannot be paid on time, it will cause huge losses to our company. But the customer is indeed facing practical difficulties.My boss and I have considered many things, and finally we decided to help our customers get through this difficulty together. We let the customer pay 70% of the remaining balance, and the remaining 30% can be paid in a month. This amount is within the range that the customer can currently take out.
Under our special policy, the customer got the goods, and one month later, the customer paid half of the balance, and the remaining half was working hard to repay us.
Although this order does not make profit, but Sunny is always standing with customers. We are anxious about customers' needs and thinking about what customers want. We provide high-quality products and services. When customers have difficulties, we also Helping customers as much as possible. I believe that only through mutual help can we achieve each other and grow together.
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Cindy Qian  +86 755 25643426 sales3@sunnyglassware.com  sunnyglassware3 |
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